Start with the essentials
Before you act, identify the intended outcome, software source, and network. These instructions describe a safe decision process; exact controls may vary by app version.
Recommended sequence
Identify which password or lock is affected
Verify the current screen, device, and source as you complete this step. If something is unclear, stop and check through a separate trusted channel.
Check input method and software version
Verify the current screen, device, and source as you complete this step. If something is unclear, stop and check through a separate trusted channel.
Use only a verified recovery flow when necessary
Verify the current screen, device, and source as you complete this step. If something is unclear, stop and check through a separate trusted channel.
What can go wrong
Important: treat requests for your recovery phrase, private key, or verification codes through chat, phone, or untrusted websites as high risk.
Final review
Confirm that you have a secure recovery path, have chosen the right network, and have reviewed any potentially irreversible actions.